We're here to help. Most questions are answered below — for anything else, just email us.
Frequently asked questions
How do I add a country I've visited?
- Tap the Map tab → tap any country → "Mark as visited"
- Or import from photos: Home → Import from Photos. Travelog reads location data from your photos on-device.
How do I cancel my subscription?
- iPhone Settings → tap your name at the top → Subscriptions → Travelog → Cancel
- Your premium access continues until the end of the current billing period.
I bought Lifetime — does it sync across devices?
- Yes. Sign in with the same Apple ID on any device and your Lifetime purchase restores automatically.
- If it doesn't, go to Profile → Restore Purchases.
How does the photo import work? Is it private?
- Travelog reads the GPS coordinates embedded in your photos directly on your device.
- Your photos never leave your phone. We only extract the location, not the image.
- See our Privacy Policy for full details.
My streak broke — can I get it back?
- Premium members can use Streak Rescue within 24 hours of breaking a streak.
- Open Travelog → tap the streak rescue banner on Home.
How do I delete my account?
- Profile → Settings → Delete Account. This permanently removes your data from our servers.
- If you also want to cancel a subscription, do that in iPhone Settings first (deleting the account doesn't auto-cancel App Store subscriptions).
I'm not receiving notifications.
- iPhone Settings → Travelog → Notifications — make sure they're enabled.
- Inside Travelog: Profile → Notification Settings — check that the type you want is toggled on.
I found a bug or have a feature idea.
- Email us at the address above — we love feedback and read everything.